ZED Certification Facilitator – Support Services for MSMEs

As certified ZED Certification Facilitator, we provide a comprehensive set of support services to MSME clients pursuing ZED (Zero Defect Zero Effect) certification. The facilitator’s core function is to guide MSMEs through the entire certification process, from creating awareness to post-certification handholding, ensuring value addition and compliance with the scheme’s standards.

• Awareness Creation: Educate MSMEs about the ZED scheme, its objectives (quality improvement, sustainability, and competitiveness), and the various certification levels (Bronze, Silver, Gold).
• Process Guidance: Help MSMEs understand ZED requirements, including assessment parameters, documentation, and application steps for each certification level.
• Registration Support: Assist MSMEs in navigating the digital platform, registering for ZED, and completing pledge and documentation processes.
• Training and Capacity Building: Provide hands-on support to establish processes that meet ZED standards, including facilitating workshops or guiding MSMEs through best practices in quality management and sustainable operations.
• Subsidy and Incentive Information: Inform MSMEs in detail about government-provided incentives, such as financial subsidies and special benefits linked to each of the ZED certification levels (Bronze, Silver, Gold).
• Documentation and App Support: Ensure MSMEs have access to the ZED mobile app, credentials, and are familiarized with its usage and benefits tracking.
• Value Addition and Ongoing Support: Ensure tangible improvements in MSME operations and lay out steps for moving from Bronze to higher ZED levels, along with continuous guidance on leveraging ZED for competitiveness and further certifications.
• Handholding: Offer direct support to MSMEs who have completed initial certification, guiding them in continuous improvement and potential technology upgrades for further certification advancement.

A ZED facilitator is not just an administrative guide but also acts as a trusted advisor, network builder, and enabler of business opportunities for MSMEs. By fostering awareness, driving certification, and supporting MSMEs with actionable insights, facilitators play a critical part in raising the quality and sustainability standards of the MSME ecosystem in India.

This holistic involvement makes the facilitator’s service both operational and transformational, directly impacting MSME productivity, marketability, and access to new business opportunities under the ZED scheme.